Refund policy

Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers and magazines cannot be returned. We also do not accept products which are intimate or hygienic goods, hazardous materials, flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software
Certain health and personal care items

To complete your return, we need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Open CD, DVD, VHS tape, software, video game, cassette tape or vinyl record
Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified time frame.

Late or missing refund (if applicable)
If you haven't received a refund yet, check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially released.
Then contact your bank. There is often a little processing time before a refund is mailed.
If you've done all of this and you still have not received your refund yet, please contact us at latouhair@outlook.fr
Items for sale (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange it for the same item, send us an email to the following address: latouhair@outlook.fr and send it to the following address: Latou hair / Feliu-Mateu, 12 lotissements, 24700 Montpon-Ménesterol, France.

Gifts
If the item was marked as a gift upon purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift during purchase, or if the order was subsequently shipped, we will issue a refund to the person who gave the gift and they will notify you of your return. .

delivery
To return your product, you must send it by post to: Latou hair / Feliu-Mateu, 12 lotissement les clos de seraillers, 24700 Montpon - Ménestérol, France

You will be responsible for paying your own shipping costs for returning your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $ 80, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.